Delivery, Refund & Cancel Policy

- Payment and Delivery Policy

  • Kindly maintain invoice generated of transaction with the mentioned product being shipped to you.
  • As of now, you will not be charged for delivery
  • Delivery time will be notified by our delivery partners when their out for delivery.

Once client pays, confirmation along with invoice is sent via email and SMS.

- Refund Policy

  • Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.
  • Merchant must detail the return, refund, and cancellation policy clearly on the Website to inform Cardholders of their rights and responsibilities
  • Please note products are eligible for returning in the following case:
  1. The wrong product was sent by the merchant.
  2. The product is defective.
  3. Product was damaged in shipping.
  4. Product is tampered.

- Cancellation Policy

At Elm Now, we take customer satisfaction very seriously and want to ensure customer has a fulfilling learning experience. When students are not satisfied with the assigned instructor , a replacement instructor will be provided. When the student is sick and cannot attend the course due to unavoidable situations and cannot prolong the course, they may cancel the subscription with us.

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